Oak Brook, IL – At the end of 2020, Configure One achieved a 96% Customer Satisfaction (CSAT) score. They have also received three badges on G2 — Highest User Adoption, Best Relationship, and Users Love Us. These accolades show that Configure One’s customer service and satisfaction is among the very best in the CPQ industry.
“One of the reasons that our Customer Success team is so highly regarded is the partnerships we form with our customers. This collaboration goes beyond the onboarding process and addresses multiple areas within our customers’ environments. Service drives everything we do at Configure One. We know how stressful it is to introduce enterprise software, and we strive to make the experience as easy and pain-free as possible. If you’re not happy, we’re not successful. It’s as simple as that,” stated Dan Howe, VP Professional Services.
“This score is the culmination of many years of work within our company,” Celeste Conrad, Director of Customer Success, pointed out. “We take customer service very seriously and strive to provide durable solutions.”
What is CSAT?
CSAT is a common method for quantifying customer satisfaction. This performance indicator helps track how satisfied customers are with software and implementation services. By using this popular metric, companies can see what customers think of their services after a major event such as onboarding, implementation, or after customer service interactions or a major software update. All these interactions (and the customer’s evaluation of them) provide a snapshot of how well a company is performing at each point in the implementation process.
“We take pride in the positive relationships that we build with our customers and celebrate wins with them,” Celeste Conrad adds. “Because our customers know that we are laser-focused on their success, they are able to candidly share with us their feedback, which we carefully analyze and use to drive our continuous improvement efforts.”
About Configure One
Configure One is an industry leader that has been offering CPQ solutions mostly targeting the needs of manufacturers. The sole goal is to provide a competitive advantage for their customers by making improvements on the bottom-line numbers.
Founded in 2000, Configure One’s main focus is to provide a web-based system that is simple to use and robust enough to offer scalability for the ever-changing sales and manufacturing processes. The company is Veteran-owned and the founders take a keen interest by being involved in the day-to-day activities of the business. The company also takes pride in developing personal relationships with customers, even as they grow with evolving needs.
Configure One’s vision is to be the premier industry leader in providing exceptional solutions for businesses with sophisticated needs. The founding principles include developing a collaborative culture that inspires passion from the team. Their focus is to go above and beyond in exceeding the expectations of the customers.
Their systems are meant to minimize errors, increase efficiency, and to improve customer satisfaction. Customers can make data-driven decisions by integrating existing data with the system Configure One offers. They have knowledgeable customer support to answer all the questions customers may be having.
Configure One is headquartered in Oak Brook, IL. For additional information, contact their team by calling 630-368-9950, send an email to [email protected] or visit the Configure One website.
Media Contact
Company Name: Configure One
Contact Person: Chris DiEllo
Email: Send Email
Phone: 630-368-9950
Address:900 Jorie Blvd Suite 190
City: Oak Brook
State: IL
Country: United States
Website: https://www.configureone.com/