Gen Z tech leaders disrupt and strengthen the hospitality industry in recession through Enso Connect’s Boarding Pass, a game-changing tool that takes digital guest experience to the next level

Enso Connect’s Boarding Pass is the first guest app to be in any traveler’s Apple Wallet. It combines the features and benefits of a digital front desk, virtual concierge, interactive guidebook, control panel for smart locks and smart home devices, as well as upsells hub and marketing assistant.

Image: Enso Connect cofounders Francois Gouelo and Peter Sorbo  

Gen Z tech leaders Francois Gouelo and Peter Sorbo continue to redefine hospitality with the Enso Connect Boarding Pass, an ultimate tool for providing guests with a seamless, quick, and easy experience from booking to check-out and beyond.

This feature merges the features and benefits of a digital front desk, virtual concierge, interactive guidebook, and more. All the features can be automated and customized to the exact needs of the host, property manager, or hotelier. They can introduce guests to the property, provide them with all essential information, verify visitors, sign agreements, offer upsells and accept payments, provide access to the property, and monitor conditions of the stay.  

Enso Connect plays an important part in the hospitality technology revolution accelerated by the pandemic and economic turbulence in the world. The hospitality AI-powered communication platform and dynamic operating system with “if this then that” logic allows hospitality operators to create efficiencies, generate more revenue, build a brand and increase guest satisfaction.   

The company’s mission is to create a tech-powered hospitality experience that guests love, and operators thrive on, homed in an organization where talented people are proud to work. 

Francois and Peter believe that the future of hospitality is in digital guest interactions and seamless customer journeys. One of their latest developments is the Boarding Pass, a web-based guest super app, leading travelers from booking their accommodation through check-in and the entire stay to check-out.  

Similar to other super apps, like WeChat or Uber for people on the move, Enso Connect’s Boarding Pass is the go-to destination for guests staying at vacation rentals and boutique hotels.

Image: The Boarding Pass – Enso Connect’s web-based guest super app 

With the impending recession, using technology for building business resiliency in hospitality is becoming mission critical. Enso Connect also increases profit per guest, streamlines operations with reduced staff, and empowers operators to digitize interactions. 

Tech-enabled short-term rental companies can address the biggest challenges, such as inflation, labor shortage, energy crisis, and growing guest expectations. Among the examples of Enso-connected hospitality operators thriving with technology are:

The Laundry Rooms, an extended stay residential hotel brand, provides high-end service with only 10% of the conventional hotel staff. They incorporate “light touch” management, minimizing guest interactions with remote check-in, keyless entry, virtual concierge, and on-demand housekeeping services.  

Image: Contactless check-in experience in The Laundry Rooms hotel 

Taylor Scott, a tech-savvy rental entrepreneur, runs McGowan Scott Properties, a family vacation rental business. The vacation home is deeply rooted in the local community, curating experiences for guests, and bridging between visitors and local businesses. Their strong upsell strategy brings to life their vision of keeping accommodations affordable for travelers while providing an elevated guest experience.

Image: In-house rental amenities [bikes and scooters] at McGowan Scott Properties 

Enso Connect works with over 17.5K properties in 45+ countries and has processed over 500K+ guest profiles to date. Customers see a 95% decrease in response times, an 18% increase in inquiry to booking conversion, and a 15% boost in revenue with upsells, all while automating up to 70% of guest communication.

Strengthening hospitality businesses and bringing the Amazon-like digital customer experience to travelers, Enso Connect also makes property managers’ lives easier. The boom of hospitality technology led to high market fragmentation. Professional property managers need to use five or more different software to create a streamlined digital guest journey. Enso Connect removes the stress of managing multiple software by creating a strong partnership ecosystem and integrating best-in-class solutions under one hub. 

“Travelers don’t want to download another app or jump between different platforms to enjoy their trip. We’ve built Enso to connect the systems people already use and love. SMS, WhatsApp, and email for better communication, Apple Wallet compatibility – for convenience and ease of use, direct smart lock integrations – for contactless access, and so much more,” says Peter Sorbo, Cofounder and CTO of Enso Connect.

“Hospitality technology has advanced so much that the main challenge now is to connect solutions in a way that best serves the needs of individual businesses. This is exactly why Enso Connect exists – it’s not a rip and replace model. It’s a connect model. Assuring the correct two-way flow of data between the systems is the ultimate priority”, says Francois Gouelo, Co-founder and CEO of Enso Connect.  

 

Image: The Enso Connect team

From individual Airbnb hosts to Fortune 500 hotels, the company’s vision is to build the future of guest interactions, allowing everyone to build a brand, generate more revenue, and know their guests.

Media Contact
Company Name: Enso Connect
Contact Person: Sasha Barak
Email: Send Email
Country: Canada
Website: https://ensoconnect.com/


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