The Platform Provides A Solution For Customer Review Management & Response

The Platform Provides A Solution For Customer Review Management & Response
Data shows that professionally handled responses to both negative and positive client reviews will add to the bottom line. LetUsRespond provides easy monitoring software, response services, and consulting so businesses can engage
customers, improve service, and use feedback to grow sales.

Ada, Michigan – March 30, 2020 – In this Digital Age, customers can use social media to express their feelings about their buying or dining experiences. It is a proven fact that negative experiences can drastically affect a business’ success or lead to failure. Many businesses don’t take the time to even respond to customer reviews and that is a huge mistake. The negative reviews can pile-up and have an exponentially negative effect on profits. Many dining establishments have had to either close their doors or change their name due to such poor reviews. 

Shoppers’ View has the solution to save the day. Their review platform enables expedient and proper responses to both negative and positive reviews. This leaves company personnel the ability to focus on duties that will increase sales and render a higher degree of service. It’s all about customer satisfaction and the resultant repeat business and referrals. 

During a recent interview, a company spokesperson made these comments, “Monitoring social media reviews is more critical than ever. But it’s not enough just to see what customers are saying about your brand online. You have to respond to the positive comments as well as the negative ones. And you have to do so in a way that is professional, yet on-brand.” 

He goes on to say, “Since we can’t read our customers’ minds, we have to find other ways to gauge their experience. That’s where social media monitoring is so critical. Because the reality is, potential customers are reading what past customers are saying. In fact, 97% of customers read reviews for local businesses to aid their shopping experience.” 

Consider this: Engaging with your existing customers—or building your customer loyalty base—is critical to creating a profitable business. In other words, don’t just be concerned with always searching for the next prospect. You could be overlooking a goldmine. 

LetUsRespond would like to share some important tips about Best Practices: 

  • RESPOND TO ALL REVIEWS, EVEN THE POSITIVE ONES: It’s a common recommendation to respond to every review you receive, but even replying to only about 25% of the reviews will increase engagement significantly and show customers you care. 
  • HAVE A PLAN FOR ADDRESSING NEGATIVE REVIEWS: Often, customers feel that leaving a poor review is the only way to have their voice heard. As a result, responding to negative reviews are one of the most important aspects of excellent customer service. 
  • MONITOR THE RIGHT KEYWORDS: The most effective way to track your brand’s presence on social media is to monitor the keywords that matter most to your company. 
  • MAKE TEMPLATED RESPONSES AND CUSTOMIZE PER CUSTOMER: The best way to respond to reviews efficiently is to create a series of templated responses. 
  • HIRE A DEDICATED TEAM TO MONITOR YOUR SOCIAL MEDIA REVIEWS: Shoppers’ View can monitor your social media accounts and respond to them using our dedicated team of customer service specialists. 
  • KNOW WHEN TO REMOVE A NEGATIVE REVIEW: Sharing an experience with a brand is one thing, but it’s another to falsely accuse a brand of something that is blatantly untrue. These types of situations warrant the removal of the review. 

Even the smallest customer suggestion can have a profound impact on your business, so it’s important to pay attention to everything. It usually does not make sense to train a separate division to monitor and respond to customer reviews. It is important enough to warrant it being outsourced to a professional team like 

For complete information, visit:

Media Contact
Company Name:
Contact Person: Media Relations
Email: Send Email
Phone: 616.447.0097
Address:4690 Fulton Street E, Suite 101
City: Ada
State: MI 49301
Country: United States