ASK LISTEN RETAIN – be a fly-on-the-wall while customers talk about the customer service experience

There is a way for small automotive shops to simply, efficiently and impactfully get feedback from customers.

ASK LISTEN RETAIN, a 20-year staple in the automotive feedback industry, has just launched a product that that up until now was only available to large distribution networks.

In a recent survey of approximately 2,000 professionals, almost 46% said that they were going to be focusing on customer experience over the course of the next 5 years. Only 21% said they would focus on price and 34% on product. This means that if a small business doesn’t know what their customers are saying about their business, they will lose customers to bigger companies.

Small automotive shops know that they don’t often hear from unhappy customers, they just don’t come back. In fact, only 1 in 26 unhappy customers will complain. With Ask Listen and Retain’s automotive aftermarket customer retention system, a business will be able to spot potential customer service issues, increase staff motivation and highlight more Google reviews without having to create complicated surveys or spreadsheets.

ASK LISTEN RETAIN has in the past only worked with large corporations to increase their presence on Google and provide information about customer’s experiences but has now found a way to take their proven system to the entire aftermarket automotive industry. This product offers a way to stop the competition from pulling customers away from small automotive shops by ensuring that their customers have an easy-to-use, time convenient way to offer the business feedback. With incentives to the customers and a point of sales material package, pointing out the feedback service is simple and effective.

Taking the step to asking customers for feedback will completely change what happens in a business. Instead of guessing what customers want, the feedback will pinpoint what areas need attention and which areas are already gold-star. Having a customer service experience that is high quality will create repeat business and referrals.

You can find more information about using a customer retention system at your automotive repair shop or auto parts store to create a better customer service experience below.

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Contact Person: Peter Kmyta, President of Compechek Market Research
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Phone: 1-604-819-3917
Country: Canada