SAN FRANCISCO – August 31, 2023 – Infraon, a leading global provider of ITOPs products, will soon be offering a collaborative workspace solution for ITSM – driven by AI and ML technologies. This solution is poised to streamline ticket management, predict and prevent potential issues before they escalate, and provide valuable insights through powerful analytics and reporting. This will translate into improved service reliability, reduced downtime, data-driven decision-making, and continuous process improvements for organizations. Some of this AI-led collaborative workspace’s must-have features include:
- Automated ticket allocation: The platform offers automated ticket allocation, ensuring that incoming tickets are routed to the most suitable agents based on their skill set, expertise, and availability.
- Custom daily updates and reminders: Infraon’s solution provides users with custom daily updates and reminders, enhancing SLA compliance and customer success.
- Personalized communication: AI-driven personalized communication analyzes customer data and preferences, tailoring responses according to individual personas.
- Automated knowledgebase: The collaborative workspace includes an automated knowledgebase that simplifies the process of creating professional articles from resolved issues.
“Effective communication and collaboration are critical for organizations to stay competitive. Recognizing the significance of AI collaborative workspaces in IT Service Management (ITSM), we are thrilled to announce the imminent release of its AI-powered collaborative workspace solution. This innovative platform empowers agents, supervisors, customers, and other users to harness the true potential of AI, enabling them to accomplish tasks efficiently and stay ahead of the curve,” said Arun Prasath R, Founder of Infraon Corp. As Infraon prepares to release its AI-powered collaborative workspace solution, the company is excited about the positive impact it will have on ITSM and helpdesk operations. With its focus on efficiency, productivity, collaboration, and seamless support, this innovative solution will unlock benefits such as:
- AI-driven robust security: Achieve total peace of mind with AI-driven efficiency and top-notch security measures.
- Higher team productivity: Empowers teams to work smarter and faster, enhancing overall productivity and operational efficiency.
- Collaborative success: Promotes transparency and accountability to foster a culture of collaboration and success within the organization.
- Seamless support: Ensures meaningful customer experiences by streamlining support processes and providing personalized communication.
To know more about Infraon’s ITSM capabilities, visit: https://infraon.io/it-service-management-solutions.html
About Infraon Corp
Infraon Corp provides an integrated SaaS-based product suite to help enterprises of all sizes and telecom service providers automate their digital transformation journeys. Infraon brings over two decades of specialized domain experience in the I&O landscape.
For more information, please visit https://infraon.io/.
Media Contact
Company Name: Infraon Corp
Contact Person: Soumya Nandhakumar
Email: Send Email
Phone: + 1 (628) 600-5116
Address:611 Gateway Blvd, Suite 120
City: South San Francisco
State: California, 94080
Country: United States
Website: https://infraon.io/